Terms and Conditions

1. Scheduled Tour Time

• For the comfort, safety and enjoyment of all guests, venues and staff, latecomers will not be admitted. No refund or exchange is available for latecomers.
• Guests who do not show up for an event will not receive a refund.
  

2. Children

• Tour content at all of our locations is of an adult nature, parental guidance is advised.
  
• The minimum guest age for most events run by Paranormal Entertainment is 16 years with parental supervision. 
• Events which are appropriate for guests under the age of 16 years are clearly advertised as such.
  
• All guests under the age of 18 must be accompanied by a guardian over the age of 18.
  
• For guest comfort and safety, unaccompanied children, children under the minimum required age for each tour and babies and infants will not be admitted on tour.

3. Refund Policy

• Paranormal Entertainment's policy is "No refund or exchange". This includes any unanticipated situation a guest may find themselves in, such as booking the wrong date, accident, illness or natural disaster.
  
• In the rare circumstance that Paranormal Entertainment cancel an event, a full refund or transfer to an alternate date will be offered. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.
• Please do not ask for a refund or exchange, as refusal may offend.

4. Tours run in all weather conditions

• Tours run rain, hail or shine.

5. Bookings

• In order to keep tour prices low and ensure guests are serviced in the fairest manner,  places cannot be held for tours without full payment.
  
• If a tentative booking is made, the place will be given to guests who makes full payment first.
  
• Bookings are not confirmed until full payment is received. 

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6. Delivery of tickets

• Once booked and paid, an email will be sent with all the information that you require to join the tour.

7. Clothing

• In order to ensure your safety, flat, comfortable, closed shoes and weather relevant clothing must be warn or admission may be refused.

8. Guest Conduct

• In order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund.
  
• Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.

9. Waiver of Liability

• Paranormal Entertainment, trading as APPI Ghost Hunts & Tours, visit haunted, historic locations that may include stairs, dark alleyways and other hazards.
  
• Paranormal Entertainment hold Public Liability Insurance and ensure all care is taken for your safety during the tour, however, by purchasing a ticket you agree that you voluntarily assume the risk of injury, accident, death, loss, cost or damage to your person or property and you release the venue, Paranormal Entertainment and booking agents from any and all liability resulting from the negligence of the venue and its owners, officers, employees or agents. 
  
• You agree to indemnify and hold Paranormal Entertainment, the venue and its owners, officers, employees and agents harmless from and against any liability resulting from the negligence of the venue, Paranormal Entertainment and its owner, employees, volunteers or agents.  This indemnification obligation shall not include the gross negligence or willful misconduct of Paranormal Entertainment, the venue and/or its owners, officers, employees or agents. 
  
• You certify that you are in good physical health and able to undertake and engage in the range of tour activities in which you choose to participate. 
  
• This waiver, release and indemnification agreement includes, without limitation, all injuries which may occur as a result of (a) use of all amenities and equipment in the venue and your participation in any activity, (b) sudden unforeseen malfunctioning of any equipment and (c) slipping or falling while in the venue or on the venue premises, including adjacent sidewalks and parking areas. 
  
• You acknowledge that you have carefully read this waiver, release and indemnification agreement and fully understand that it is a release of liability. 
  
• For yourself and your heirs, executors and assigns you acknowledge and agree that you have been fully informed of and acknowledge, assume and accept the risks inherent in attending a Paranormal Entertainment event.

10. Privacy Policy

• Customer details will not be shared with any third parties.
  
• When purchasing a ticket, your email address will be added to our database. Newsletters will be sent from time to time. You may choose to unsubscribe from the newsletter and be removed from the database at any time. 
  
• Credit card details are not stored in our database.

11. Tour Operator

• All Tours are run by Paranormal Entertainment (ABN 47 404 76 8964) trading as APPI Ghost Hunts & Tours (Australian Paranormal Phenomenon Investigators). 
  

12. Covid-19 Vaccination

• Please note as per the NSW Government requirements, a vaccination certificate is required to be shown upon arrival as proof of vaccination against COVID-19 (applicable until 15 December 2021 or until we reach 95% fully vaccinated, whichever comes first).